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CRB clearance certificate
Get a credit report / clearance certificate from a licensed Credit Reference Bureau. Required for many public appointments.
Official portal: www.centralbank.go.ke
⚠️ Portals change often. If a screen looks different, follow the official portal and tap “This step looks different” so we can update the guide.
Checklist — have these ready
Steps
Choose a licensed CRB
Use one of the Credit Reference Bureaus licensed by the Central Bank of Kenya (listed on the CBK website).
Request your report / clearance
Use the bureau's official app, website or USSD.
Clear any listing
If you're negatively listed, pay or settle with the lender and request an update.
Download the certificate
Download or collect the clearance certificate.
Common mistakes
- Using unlicensed 'CRB removal' agents
At a cyber? The attendant can fill these pages from your answer sheet code with the CyberAssist extension. You always type your own password and OTP.