eCitizen
Certificate of Good Conduct (police clearance)
Apply on eCitizen, pay online, then have your fingerprints taken at a designated centre. Needed for jobs, visas and the clearance pack.
Official portal: www.ecitizen.go.ke
⚠️ Portals change often. If a screen looks different, follow the official portal and tap “This step looks different” so we can update the guide.
Checklist — have these ready
Steps
Find the DCI service
Search for the Directorate of Criminal Investigations and choose Police Clearance Certificate.
Pay the official fee
Pay the amount eCitizen shows, via M-Pesa on eCitizen. CyberAssist never collects government fees.
Print the invoice / form
Download and print the application invoice/form — you carry it for fingerprinting.
Fingerprints
Visit a designated DCI / Huduma centre with your ID and the printout to have fingerprints taken.
Download the certificate
When ready, download it from your eCitizen account.
Common mistakes
- Not printing the form before going for fingerprints
- Paying a 'fast-track agent' — pay only on eCitizen
At a cyber? The attendant can fill these pages from your answer sheet code with the CyberAssist extension. You always type your own password and OTP.