Transport
NTSA smart driving licence
Apply for or renew a smart DL through the NTSA service on eCitizen.
Official portal: www.ecitizen.go.ke
⚠️ Portals change often. If a screen looks different, follow the official portal and tap “This step looks different” so we can update the guide.
Checklist — have these ready
Steps
Log in and open NTSA services
On eCitizen open the NTSA service and choose Smart DL application/renewal.
Fill details & upload photo
Complete the form; upload the photo in the requested size.
Make the photo →Pay the official fee
Pay the amount shown on eCitizen.
Collect / book capture
Follow instructions for biometrics capture and collection at your chosen centre.
Common mistakes
- Choosing a far collection centre
At a cyber? The attendant can fill these pages from your answer sheet code with the CyberAssist extension. You always type your own password and OTP.